Oklaro Casino Privacy Policy – How We Protect Your Data

1. Introduction

Oklaro Casino ("we", "us", "our") operates the online gaming platform accessible at oklarocasino.com and through the Oklaro Casino mobile app. This Privacy Policy explains how we handle personal information belonging to players registered on our platform.

This policy applies to all players accessing Oklaro Casino from the Philippines, regardless of whether they use the desktop website, mobile browser version, or the dedicated app. By registering an account and using our services, you acknowledge that you have read and understood this Privacy Policy.

2. What Personal Information We Collect

We collect personal information that falls into two broad categories: information you provide directly, and information that is generated automatically through your use of the platform.

Information you provide directly includes:

• Full legal name, date of birth, and gender
• Philippine residential address
• Email address and mobile number
• Government-issued ID details submitted during KYC verification
• Payment account information (e.g., bank account details, registered GCash or Maya account details) used for deposits and withdrawals in PHP
• Any communications you send to our support team

Information generated automatically includes:

• IP address and approximate location
• Device type, operating system, and browser version
• Login timestamps and session duration
• Gaming activity, bet history, and transaction records
• Cookies and similar tracking data (see the Cookies section below)

3. How We Collect Your Information

Most personal information is collected through your direct interactions with the platform:

• During the account registration process
• When you complete KYC identity verification
• When you make a deposit or request a withdrawal
• When you contact our customer support team
• When you update your account profile or preferences

Automatically generated data is collected through standard web technologies including server logs, session tracking, and cookies placed on your browser or device when you access the platform.

4. How We Use Your Personal Information

We use your personal data only for purposes that are directly connected to providing and improving the Oklaro Casino service. The table below summarises the main uses and the basis for each.

We do not use your data to send unsolicited marketing communications unless you have specifically opted in to receive them. You can update your communication preferences from your account settings at any time.

5. Who We Share Your Information With

Oklaro Casino does not sell your personal information to any third party. We share data only where it is necessary to deliver the service or where required by law:

• Payment providers: Your payment account details are shared with the relevant payment processor (e.g., bank, GCash, Maya integration partner) to facilitate PHP deposits and withdrawals. These providers have their own privacy policies and data obligations.
• Identity verification services: KYC data, including government ID details, may be processed by a third-party identity verification provider for the purpose of confirming your identity and age.
• Platform and game providers: Technical data about your session may be shared with game content providers for the purpose of delivering the game service and resolving technical disputes.
• Law enforcement and authorities: We may disclose personal data to relevant authorities when required to do so by applicable Philippine law, in response to a legal order, or where disclosure is necessary to prevent fraud or other illegal activity.

All third parties who handle personal data on our behalf are required to process that data securely and only for the specific purpose for which it was shared.

6. How Long We Keep Your Data

We retain personal data for as long as your account is active and for a reasonable period after account closure to fulfil any ongoing legal, regulatory, or dispute resolution obligations. The typical retention periods that apply are:

• Account and identity data: retained for the duration of your account and for a period after closure as required by applicable record-keeping obligations.
• Transaction records: retained in line with standard financial record-keeping requirements.
• Support communications: retained for a reasonable period following the resolution of the relevant query.
• Gaming activity logs: retained for the duration necessary to meet responsible gaming and dispute resolution requirements.

When data is no longer needed for any applicable purpose, it is securely deleted or anonymised so that it can no longer be linked back to you individually.

7. Security Measures

We take the security of your personal data seriously. The technical and organisational measures we have in place include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive data including payment details and identity documents
• OTP (one-time password) verification for account logins on new devices and for sensitive account actions
• Access controls that limit which staff members can view personal account data
• Automated monitoring for unusual login patterns and suspicious account activity

8. Your Data Rights

As a registered player, you have rights over the personal data we hold about you. These include:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update some information directly from your account profile.
• Right to deletion: In certain circumstances — for example, where data is no longer needed for the purpose it was collected — you can request that we delete your personal data. Note that some data may need to be retained to comply with legal obligations even after an account is closed.
• Right to object to processing: Where processing is based on legitimate interest, you may object to that processing in certain circumstances.

To exercise any of these rights, please contact our support team. We will respond to data rights requests within a reasonable timeframe and in any case within 30 days of receipt. We may need to verify your identity before we can action a request.

9. Cookies and Tracking Technologies

Oklaro Casino uses cookies and similar technologies to make the platform function correctly, to remember your preferences, and to understand how the platform is being used.

The types of cookies we use include:

• Essential cookies: Required for the platform to work. These include session authentication cookies that keep you logged in during a gaming session. Disabling these will prevent the platform from functioning.
• Functional cookies: Remember your preferences such as language settings and last visited sections of the platform.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur. This data helps us improve the experience over time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. For the mobile app, similar tracking is handled through the app's local storage settings on your device.

10. Minors

Oklaro Casino is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from anyone under the age of 21. Age verification is a mandatory step during the account registration and KYC process.

If we become aware that a minor has registered an account, the account will be closed immediately, all personal data related to that account will be deleted in line with our data retention practices, and any associated balance will be handled in accordance with our Terms and Conditions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable privacy laws, or in the services we provide. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how your data is used, we will notify registered players through their registered email address or via a platform notification. Continued use of the platform following any update constitutes acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, about how your personal data is handled, or if you wish to exercise any of your data rights, please contact us:

Email: [email protected]

Our support team is available 24/7 via live chat on the platform and by email. For general platform questions, you can also visit our FAQ page.